Customer Intelligence Solution

Customer Intelligence

Interface and interact more effectively by creating truly personalized experiences.

Customer intelligence solutions collects data from different sources and uses artificial intelligence, machine learning, business intelligence, data visualization, and predictive analytics. It helps the business gain insights into hyper-segmentation, personalization, next best action, and forecasting. These statistics lead to reduced customer churn and a better customer experience.
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Customer experience

Customer experience

Create connected experiences at scale by automating, delivering, and analyzing billions of personalized messages and offers per day.
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Marketing

Marketing

Improve marketing efficiency and consumer loyalty through augmented insights, advertising optimization, and AI-driven personalization.
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Unified Commerce

Unified Commerce

Create a unified commerce experience moving between different digital channels and physical stores.
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Customer Service

Customer Service

Increase loyalty and revenue with best-in-class customer service. Gain insights to get more out of your customer satisfaction

Know more about your customers (CRM)

Know more about your customers (CRM)

I Can Infotech offers robust customer relationship solutions to help you manage, augment, and analyze your customer data so you can create meaningful customer engagements. Our services can help you identify and analyze complex customer relationships, enrich existing first-party information with third-party data, and ensure that all your business requirements covers with the best available or customized software solutions.

Reach your customers more efficiently and effectively

Reach your customers more efficiently and effectively

With digital channels setup across advertising, sales, operations, and customer care, I Can Infotech can help you coordinate your efforts, so every customer feels inspired, special, and educated with the right purchase information, and every opportunity will be captured with digital advertising.

Make meaningful customer interactions

Make meaningful customer interactions

Interact with customers with different channels which cover websites, chatbots, social media, IVR, self service kiosk. Build connected experiences at scale by automating, delivering, and connecting all meaningful customer acquisition channels.

Reward your customers

Reward your customers

We can help you enrich your loyalty program so it’s more than a one-size-fits-all discount program. Instead, with our approach you can identify your most valuable customers and reward them based on desired behaviors with points, games, unique experiences, personalized offers, and recognition—all to increase wallet share and reduce churn.

What are the benefits of Customer Intelligence?

Implementing customer intelligence solutions for your business will benefit the company in any sector. Some of the advantages of customer intelligence are:
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Data-driven decisions

Data-driven decisions

Collection and detailed analysis of consumer data will help companies make data-driven decisions. These decisions will lead the company to take actions that will most benefit its customers.
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Personalized Marketing

Personalized Marketing

A customer intelligence system enables highly personalized interactions with customers. A customer intelligence system enables highly personalized interactions with customers.
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Customer Satisfaction

Customer Satisfaction

Personalized interaction achieved based on customer intelligence will help in better customer satisfaction, which helps increase Net Promoter Score and other attributes. Customer Retention: Customer information will help reduce an organization's customer retention problems.
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Keeping up with market changes

Keeping up with market changes

The e-commerce and retail industry is changing very quickly. No company can afford to be behind the market. Customer intelligence will ensure that the company is aware of the latest trends and interests of people.

Let's discuss which are the best customer intelligence platforms for your business.

Let’s Talk

Contact Us

Our Location

Our Location

1 University Ave, Toronto, ON M5J 2P1, Canada